A method of managing ambulance crews based on the use of geographic information systems

The purpose of the research is to develop a method for managing ambulance crews based on optimizing the planning of the route of the crews using geographic information systems. 
Methods. The possibilities of using geoinformation systems to optimize the routes of ambulances are being considered. One of the priorities for the development of information and communication technologies in Russia in the long term is the formation of modern information and telecommunications infrastructure, automated information systems (AIS), geographic information systems (GIS) and geographic information technologies (GIT) and the provision of high–quality innovative services and products based on them, ensuring the effective application of their results in social facilities. Geoinformation systems and technologies (GIS technologies) are a powerful tool for visualizing geographically distributed information and subsequent decision-making on the planning of the route of vehicles (TS). A typical structural and functional organization of receiving calls from emergency medical services (SSMP) is given. The problem of waiting for ambulances for patients and delivering them to medical institutions in general, especially during a pandemic, is urgent and needs to be addressed. The sources of initial heterogeneous information in the geo- spatial information support of the SSMP are given, on the basis of which traffic congestion is determined and static and dynamic parameters are identified. 
Results. A method for managing SSMP teams has been developed, which includes the search for the shortest path, characterized by a modification of the relay method, which consists in processing geospatial data and removing dead ends, which reduces the number of calculations when planning routes. 
Conclusion. The use of GIS in  transport systems opens up significant opportunities  for  improving  the efficiency of operational decision-making for SSMP.  

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